Privacy Policy

Last updated: 2/5/2026

1. Introduction

Thank you for choosing Myna Kitchen ("we", "us", "our"). This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard information when you use our website, application, and services (collectively, the "Platform"). We may update this Policy from time to time. Your continued use of the Platform signifies your acceptance of the updated Policy.

2. Information We Collect From You

  • Identity and Contact: name, email address, phone number.
  • Delivery Details: address, pincode, delivery instructions.
  • Order & Subscription Data: plan selections, preferences, delivery schedule.
  • Support & Communication: messages you send us (e.g., feedback or queries).

When collected: during account creation, checkout, subscription setup, or when you contact us.

3. Information Generated During Use

  • Usage Data: pages viewed, features used, clicks, scrolling, referring/exit pages, timestamps.
  • Location Signals: approximate location derived from IP or delivery pincode.

4. Technical Information

  • Device & Browser: device type, OS, browser type/version, network details.
  • Diagnostics: performance metrics, error logs, and crash data for troubleshooting.

5. Why We Collect and How We Use Data

  • Fulfil orders and deliver meals; manage subscriptions and renewals.
  • Process payments and prevent fraud.
  • Provide customer support and respond to queries.
  • Improve the Platform’s performance, content, and user experience.
  • Send service updates, policy changes, and, with consent, promotional communications.
  • Comply with legal obligations and enforce our terms.

6. Analytics & Cookies

We and our analytics partners use cookies and similar technologies to understand usage and improve the Platform. Cookie categories include:

  • Essential Cookies: required for core functionality and security.
  • Analytics Cookies: help measure traffic and usage (e.g., Google Analytics).
  • Functionality/Preference Cookies: remember your settings and choices.
  • Targeting/Advertising Cookies: personalize and measure ads, where applicable.

You can control cookies in your browser settings. Disabling certain cookies may limit some functionality. We may use Google Analytics and similar tools to analyze usage trends.

7. Sensitive Data

Where you share dietary preferences or allergy information, we process it to tailor meals. Payment information is handled by our payment partners; we do not store your full card details on our servers.

8. Your Rights

  • Access: request details about your personal data we process.
  • Correction/Deletion: request updates or deletion of your personal data, subject to law.
  • Restriction/Object: request we limit certain processing, or object to processing.
  • Choices: opt out of marketing communications at any time.

9. Sharing Your Data

We do not sell your personal data. We may share limited data with trusted service providers for payment processing, delivery logistics, analytics, email/IT services, fraud prevention, regulatory compliance, or as required by law.

10. How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Retention & Deletion

We retain data only as long as necessary for the purposes outlined in this Policy, to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Upon request and where legally permissible, we will delete or anonymize your data.

12. Third‑Party Links

The Platform may contain links to third‑party sites. Their privacy policies govern those sites. We are not responsible for third‑party practices. Please review their policies before sharing data.

13. Governing Law & Dispute Resolution

This Policy is governed by the laws of India. Courts in Chennai, Tamil Nadu shall have exclusive jurisdiction over disputes arising from this Policy, in accordance with our Terms and Conditions.

14. Contact Us

If you have questions regarding this Policy, contact us: